IMPORTANT INFORMATION - OUR
BORDERS MAY BE CLOSED, BUT WE ARE STILL OPENED FOR BUSINESS
Hello
to all our loyal customers,
As a
family owned business, Brandworx understands and is sympathetic to the pressure
that the current crisis has placed on all Australian individuals and
businesses. We also understand the importance of strong partnerships with you
as a valued customer, so we wanted to reach out to offer you some reassurance
about how we are tackling this at Brandworx. Like all responsible businesses,
we are taking various measures to ensure our staff, their families and anyone
we come in contact with are protected as best as possible from contracting
COVID-19.
During this
COVID-19 outbreak, we have been working hard to ensure the continuity of our
services. Our priority, like yours, is to contain the spread of the Coronavirus
by keeping all our staff, customers and contractors as safe as possible whilst
minimising disruption to our businesses.
As such, we have proactively activated our Business Continuity Plan to
maintain the welfare and safety of our employees, contractors and customers; by
promoting social distancing and optimising hygiene standards in our showroom,
manufacturing division and throughout our entire premises.
We
have made the decision for the protection of our staff and families as of March
24th our SHOWROOM WILL BE CLOSED to the public and businesses.
Alternately you can email, phone or use our online platform to place your
orders.
Orders
can be picked up from our Port Kembla premises, however customers will need to
phone the office before arrival to ensure the goods are ready for pick up in
the appointed designated area.
At this stage there is no disruption to our delivery service.
PRICING
It
has been no surprise that a number of our suppliers have already started
feeling the pressure, with the key drivers being the drop in the AUD, closure
of overseas factories, increase freight costs and product quarantine delays.
Here at Brandworx we are striving hard to keep all price increases to a
minimum, however Brandworx may not be able to sustain this moving forward and
will need to put price adjustments through. Some suppliers have advised of
immediate price increases while others have advised of increases over the
coming months. Please ask our sales team for a quote before placing your order.
SUPPLY
Supplier
responses have been mixed when it comes to stock levels. While some suppliers
are reporting supply delays across certain product lines, most of our suppliers
ensure their stock levels for workwear and corporate garments are considerably
high with no need to panic buy. A majority of our clothing suppliers
source their products from India, Vietnam and other regions outside China. This
has given us confidence in their ability to supply Australia in this current
climate.
Brandworx
is fortunate to manufacture all decorated clothing in its Port Kembla factory
in NSW. Brandworx can assure our loyal customers, that all necessary
precautions have been followed for our staff and manufactured orders delivered
to you. We are currently processing decorated orders within the 10 working
days.
Unfortunately,
there has been some gaps in our PPE supply chain. Brandworx can assure you we
are working extremely hard to reach out to all our suppliers wide and far to
deliver our customers the PPE they need to continue to keep their staff safe.
Our PPE suppliers have been hit hard as you can imagine but we are continuously
communicating with them on a daily basis to ensure we receive a portion of
their supply.
THANK YOU
We
hope this overview has been informative and of value. As always, if you have
any questions or wish to discuss further, please do not hesitate to contact any
of our friendly sales team as they’re most happy to chat at any time. Keep
safe
